TERMS OF USE

This page contains the conditions under which we offer products within our online store. Please read
these terms carefully before ordering any product and check the box “I agree to the terms of use” before
making a purchase. If you do not check the above box, you will not be able to order our products.
This information about our online store is only information and cannot be used as a substitute for legal
or professional advice under any circumstances. If you have any doubts or concerns regarding this data,
please contact us.

OUR DATA

LAZAR DISTILLERY
Devojački bunar on the right BB, 26316
Alibunar
Serbia
+381 64 822 17 12
[email protected]
TAX ID: 110763203
MB: 64972863

ACCEPTANCE OF THE TERMS OF USE

For the purposes of this document, we will consider any person who accesses our online store for any purpose as a user, regardless of whether it is a registered user or a user who visits the online store as a guest. Each visit to our online store, its use and purchase of products means that you have previously read our terms of use and that you fully agree with them. LAZAR DISTILLERY may revise these terms of use at any time by publishing an amended or modified version of this document.

GENERAL USER PROVISIONS

Visitors to our website have the right to use our website exclusively for personal and internal purposes. You must know and agree that you will not reproduce or distribute anything subject to copyright and intellectual property rights: textual, visual or audio materials, virtual products or databases available on our Online Store.

If you are a user of our services, you are obligated to maintain the confidentiality of your account and password and to limit access to your computer, and you accept full responsibility for all activities conducted under your account or password. LAZAR DISTILLERY reserves the right to restrict, prohibit or determine different access to its site and contents when it comes to different users, as well as to change or introduce new contents without prior notice. Each user is obliged to evaluate and check whether the contents and information published on our site correspond to his individual needs.
We will try to ensure that all product photos are authentic, and in the event that this is not possible, we will try to provide photos that present the promoted products in the best way.

PRICES AND INVOICES

LAZAR DISTILLERY Online store sells products with highlighted prices. Unless otherwise indicated, the displayed price of a product represents the full retail price of that product including VAT. Despite our best efforts, it may happen that some items are displayed with incorrect prices. If the exact price of the item is higher than the displayed price, we will stop the order, and with the attention of a good businessman, inform the customer about the new situation with the aim of finding a solution acceptable to both parties.
If the correct price is lower than the displayed price, LAZAR DISTILLERY will issue a refund in
agreement with the customer.

We will enter the prices including VAT in the invoice. When you order some of the products from our online store, you will receive a corresponding invoice with the order information to the email address you provided.
Prices are subject to change at any time.
We are under no obligation to sell you the product at an incorrect (lower price).
Payment is made through the courier service, i.e. cash on delivery.
In addition to the price of the ordered products, LAZAR DISTILLERY calculates and charges the delivery costs of the ordered products. The shipping price may vary depending on the quantity and type of products ordered, and the customer can see the exact shipping price on the “Basket” and “Payment”
pages after adding the desired products to the cart.

ORDERING AND DELIVERY OF ORDERED PRODUCTS

LAZAR DISTILLERY Online store is a store dedicated to the retail sale of quality domestic brandy.
The delivery address will be considered the customer’s address, unless the delivery address is explicitly stated. After ordering the product, an email will be sent to the customer’s email address confirming that LAZAR DISTILLERY has received the order.

COMPLAINTS

DISTILLERY LAZAR online store refunds money and accepts the return of goods if there is non- conformity or damage to the goods.

We appeal to all customers to check the goods upon delivery and if they notice damage or non- conformity, to not accept such goods from the courier. If the courier does not want to wait for the customer to check the goods, the customer has the right to complain within 14 days from the day of receipt of the goods by the courier service, i.e. 14 days from the day of receipt of the goods in the country.
The customer can make a complaint in two ways:
By calling our sales department at phone number +381648221712 (the price of the call is calculated according to the official price list of the mobile operator) and By sending a complaint statement to our official e-mail address [email protected]
After agreeing to accept the complaint, the customer can return the goods via a courier service or deliver them personally. If the customer decides to send the goods by courier service, it is necessary to send them to the following address:

DESTILERIJA LAZAR,
Stevana Karamate 8b
Zemun
Beograd
Serbia

or he can personally deliver it to the specified address.
LAZAR DISTILLERY will endeavor to refund the money as soon as possible, and at the latest within
14 days from the day of receiving the goods.
The refund is made to the customer’s dinar account that he attached in the letter in which he stated the
reasons for the complaint, otherwise the money will be paid to the dinar account from which the
payment for the delivered goods was made.
We do not refund postage and additional order costs.
We do not refund the cost of returning an order.

THE BUYER IS NOT ENTITLED TO A REFUND IN THE FOLLOWING CASES

After the products have been delivered without defects and flaws.
If there is a change in the delivery price that the LAZAR DISTILLERY store cannot influence immediately after the order has been placed and before the LAZAR DISTILLERY has managed to update the delivery prices in its online store.
After the expiration of a period of 14 days from the day of entry of the goods into the buyer’s country;

COPYRIGHT AND COMMENTS

All texts, graphic content, photos and other visual content, icons, audio materials, logos, slogans, brand names, as well as other content on this site belong to the company DISTILLERY LAZAR, or its suppliers who provided the content. You may not use, reproduce, modify, transmit, display, publish, sell, rent, publicly present, distribute, commercially exploit or in any other unauthorized way dispose of any of the above content.
7Visitors can leave their comments about products and quality, exchange impressions and ideas and ask questions as long as the contents of the comments are not illegal, threatening, offensive, invasive of privacy, infringing intellectual property or in any other way endangering third parties. Also, comments must not contain viruses, political-propaganda material, advertising content or any form of spam (unsolicited messages).
Providing any false information (name, surname, email address, phone number, address…) is prohibited.
Unauthorized use of other people’s data for purchase is prohibited.

INTELLECTUAL PROPERTY

The LAZAR DISTILLERY logo is a trademark in itself, therefore its unauthorized use is a criminal offense.

RESOLUTION OF DISPUTES

In the event that a situation arises where it is not possible to find a solution by agreement between the customer and the company LAZAR DISTILLERY , the customer and LAZAR DISTILLERY have the right to claim their rights through the courts.